Returns and Refunds
The Customer must:
- within 14 days of receiving the goods, send a written communication to merzi.it srl - viale Europa 2/a 37023 Grezzana (VR) for convenience, the "Contact us" section of the site can alternatively be used;
- wait for the authorization of the change procedure which will be communicated by merzi.it srl by email;
- prepare the product for shipping by carefully packing it in the original packaging, including all accessories, the instruction manual and everything originally contained in the product packaging.
The transporter will contact the Customer to arrange collection of the product (the Customer's unavailability by telephone will delay the collection of the product). merzi.it Srl, if possible, will send the product for any repairs to the Technical Assistance Center authorized by the manufacturer itself (CAT) and/or will replace it with a new product. After 14 days. Shipping costs are charged to the customer.
NB: in the case of a refund for an incorrect/damaged item, it is necessary and essential that the invoice/receipt is inserted inside an envelope which must reach us with the package. In the absence of the invoice/receipt, no refund will be issued.
Responsibility
merzi.it srl is not responsible for any damage or loss, direct and/or indirect, deriving from the sale of goods and services offered in the catalog published on the merzi.it srl website, including for delayed and/or non-delivery of the product , neither for the correspondence of the goods to the specifications published on the site, nor for any other fact not directly attributable to la merzi.it srl